Refunds and Returns Policy

Thank you for shopping at Your Saddlery. We strive to provide you with high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we are here to assist you with our return and refund policy.

Returns
If you wish to return a product, please contact our customer service team (info@yoursaddlery.com.au) within 30 days of receiving your order to initiate the return process. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Please provide your order number, product details, and reason for return when contacting our customer service team.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment within 5 business days. The refund amount will be for the purchase price of the product, minus any shipping fees, if applicable.

Exchanges
If you received a defective or damaged product, please contact our customer service team (info@yoursaddlery.com.au) immediately after receiving your order to arrange for an exchange. We will work with you to promptly replace the product at no additional cost.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and obtaining proof of shipment for your return, as we are not responsible for lost or damaged returns.

Non-Returnable Items
Certain items are non-returnable for hygiene, safety, or other reasons, including but not limited to:

• Used or opened products.
• Jewellery.
• Gift cards.
• Specially ordered products.

Customer Satisfaction
Your satisfaction is our top priority. If you have any concerns or questions regarding your purchase, please do not hesitate to contact our customer service team (info@yoursaddlery.com.au). We are committed to resolving any issues to your satisfaction.

Policy Changes
We reserve the right to update or modify our return and refund policy at any time without prior notice. Any changes to the policy will be posted on our website.

By making a purchase from our online store, you acknowledge and agree to our return and refund policy.

Thank you for shopping with us!