AI Shopping Assistant Policy

At Your Saddlery, we are committed to providing a high-quality and informative shopping experience. As part of this commitment, we offer an AI Shop Assistant to help customers with product and general website enquiries.

Purpose

The AI Shop Assistant is provided as an automated tool to:

• Assist users in navigating the website.
• Answer questions about products, features, and availability.
• Provide general guidance based on information publicly available on our website.
• Accuracy and Limitations.

While we take care to ensure that the AI Shop Assistant provides helpful and accurate information, it:

• Operates based on existing website content and data.
• May not always reflect the most current product availability, specifications, or pricing.
• Does not constitute professional, technical, or personalised advice.
• Your Saddlery makes no warranties or representations regarding the accuracy, reliability, or completeness of information provided by the AI Shop Assistant.

Customer Responsibility

The AI Shop Assistant is intended to be a general guide only. Customers remain solely responsible for:

• Verifying product details, sizes, and suitability prior to purchase.
• Making all final purchasing decisions.
• Your Saddlery accepts no liability for any loss, damage, or inconvenience arising from reliance on information provided by the AI Shop Assistant.

Data and Privacy

Conversations with the AI Shop Assistant may be collected and monitored for the purposes of improving service quality and website performance.
All data is managed in accordance with our Privacy Policy.

Contact

If you have any questions, please contact our team directly:
Email: info@yoursaddlery.com.au
Phone: 0492 270 864